@inbook{a1c017a080f14f94914602a4bd575094,
title = "Best practices for navigating escalatory messages in YouTube comments: Synthesizing conflict and crisis communication to address resistance to risk messages",
keywords = "Conflict escalation, Crisis communication, Organizational communication, Pandemic, Social media",
author = "Spradley, \{R. Tyler\} and Elizabeth Spradley",
note = "Publisher Copyright: {\textcopyright} 2022 Walter de Gruyter GmbH, Berlin/Boston. All rights reserved.",
year = "2022",
month = jul,
day = "18",
doi = "10.1515/9783110687262-010",
language = "English",
isbn = "9783110687217",
pages = "139--166",
booktitle = "Contemporary Trends in Conflict and Communication",
}